This case study describes how a government IT shared services provider in North America automated patch management with JetPatch. It is useful for public sector and IT operations leaders running mixed Windows, Linux and Solaris estates.

The provider supported a large SAP footprint and managed more than 4,000 endpoints across two data centers. It used three separate processes and tools to patch Windows, Linux and Solaris. Compliance reporting was slow and incomplete. Earlier attempts with configuration management and orchestration tools did not give stakeholders the agility they needed.

What you’ll learn

• How automation workflow templates standardized a governed patching process
• How pre- and post-patch automation supported continuous endpoint compliance
• How agent management handled tools such as antivirus, backup and configuration agents
• The reported results: 70% less manual effort, 70% less downtime, and time to remediation cut from 121 to 30 days

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