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Patch management with ITSM

Patch Management That Seamlessly Integrates with Your ITSM

Patching is a key component of IT Service Management (ITSM). JetPatch works closely with your ITSM platform, ensuring that all relevant stakeholders are integrally involved throughout the patch remediation process.
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Automatically discover all servers, OS, and apps to be monitored, eliminating potential patch blindspots.

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Establish and uphold corporate patching governance policies, managed through a single dashboard.

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Define and execute automated patch rollout workflows via server groups and maintenance windows.

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Accelerate patch testing-staging-production cycles.

Trusted by Fortune 500 Companies

How JetPatch Works with Your ITSM


Open a Change Request
Open a Change Request

Open a Change Request

Once a patch remediation plan is activated, JetPatch opens a change request with relevant information – such as the user who submitted the request, the user responsible for approving the task, the risks, and additional details (Plan ID in JetPatch, Date & Time of activation, Patches/vulnerabilities to remediate, relevant endpoint groups to remediate etc.)

Get Approval Status
Get Approval Status

Get Approval Status

After JetPatch has successfully opened a Change Request, it will automatically receive get status change i.e. either Approved status (which indicates that the patch remediation process can begin), or Rejected status (which means that JetPatch cannot commence with remediation).

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Patch Automation Built for Enterprise
Patch Automation Built for Enterprise

Close Change Request

JetPatch will close the ticket in two cases – if all remediation actions have been executed and the plan is compliant, or if the user cancels the remediation plan.

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